Shipping & Returns
When will my order ship?
Orders are processed and shipped from our office in Los Angeles, typically 2 weeks after being placed. Please note due to Covid-19, it may take longer to fulfill your order as we navigate unforeseen delays and ensure the health and safety of our team. Thank you for your patience and understanding. For additional shipping assistance please write to: email@example.com
United States: We're so excited to offer FREE UPS shipping in the continental U.S. ! We are currently unable to ship to P.O. Boxes.
International: We offer a $20 flat rate for all international orders. Orders will be shipped through DHL Express. For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.
Rudy Jude is not responsible for lost or stolen packages! We can not reroute any packages once shipped. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers or process claims!
We offer FREE returns on unworn, unwashed, and undamaged items. Returns requested within 7 days of receipt of your order are eligible for refund. Returns requested 8-14 days of receipt are eligible for store credit ONLY. All returns must be shipped within 6 days of receiving the label and/or confirmation notice of the approved return. All sale and promotional code items are FINAL SALE and are not eligible for exchange, return or shop credit.
To request a return please visit: HERE
Returns may take up to 14 days to arrive at our facility, be inspected, and processed, please note it may take up to 30 days for the refund to appear in your account.
In store Returns must be shipped at the customers expense to our store address provided:
564 Rose Avenue
Venice, Calif. 90291
Unfortunately with such high volumes we can not offer exchanges at this time. If you need a different size please request a return via our portal HERE and we can process a store credit or refund, for a new order.
We try our best to restock popular items as soon as possible. This is not always possible due to limits on fabric or dye. We will do silent restocks throughout the season of items that have been returned to us unworn with tags still on them.
We announce our full restocks on social media between 3 and 5 days of the actual launch. Our launches are typical on Mondays or Fridays at 8pm EST. Our team is available for questions via social media and email throughout the day of the launch. We will do our best to give you as much information as we have.
Please remember that we try to continuously release product throughout the year, we trickle our product to give more people the opportunity to purchase the things that they want without having to invest in a whole season’s worth in one lump haul. We’re excited to be able to do this but it is a complicated process so please bear with us as we grow and make these launch and restock systems seamless.
For more questions please email us at firstname.lastname@example.org and we will be happy to help!