Shipping & Returns
When will my order ship?
Orders are processed and shipped from our office in Los Angeles, typically 2 weeks after being placed. Please note due to Covid-19, it may take longer to fulfill your order as we navigate unforeseen delays and ensure the health and safety of our team. Thank you for your patience and understanding. For additional shipping assistance please write to: firstname.lastname@example.org
United States: We're so excited to offer free shipping in the continental U.S. Please note our main carrier is UPS. Providing a USPS address may result in your order being delayed when leaving our warehouse.
International: We offer a $20 flat rate for all international orders. Orders will be shipped through DHL Express. For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.
Rudy Jude is not responsible for lost or stolen packages! We can not reroute any packages once shipped. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers or process claims!
We now offer exchanges! Request an exchange up to 14 days after delivery (no fees + return shipping covered by RJ)
Returns to store credit: Request a return to store credit up to 14 days after delivery (no fees + return shipping covered by RJ + extra 10% credit back!)
Returns to original payment: Request a return to the original payment method up to 7 days after delivery (fees due: cost of return shipping label + 10% restocking fee is deducted from your refund)
*All sale items and international orders are FINAL SALE and are not eligible for exchange, return or store credit.
* All Return MUST be submitted and APPROVED through the return portal. Please know we are NOT responsible for unauthorized returns outside of our return label provided.
* All Returned/exchanges items must be unworn, unwashed and undamaged. We reserve the right deny a return outside of our stated guidelines.
All returns/exchanges must be shipped within 6 days of receiving the return label.
To request a return/exchange please visit: HERE
Once your return has arrived to our warehouse or store, please allow 7-10 days for your refund to be processed.
In Store Returns must be shipped at the customers expense to our store address. Please reach out to email@example.com to request a return.
We try our best to restock popular items as soon as possible. This is not always possible due to limits on fabric or dye. We will do silent restocks throughout the season of items that have been returned to us unworn with tags still on them.
We announce our full restocks on social media between 3 and 5 days of the actual launch. Our launches are typical on Mondays or Fridays at 8pm EST. Our team is available for questions via social media and email throughout the day of the launch. We will do our best to give you as much information as we have.
Please remember that we try to continuously release product throughout the year, we trickle our product to give more people the opportunity to purchase the things that they want without having to invest in a whole season’s worth in one lump haul. We’re excited to be able to do this but it is a complicated process so please bear with us as we grow and make these launch and restock systems seamless.
For more questions please email us at firstname.lastname@example.org and we will be happy to help!