Shipping & Returns
When will my order ship?
Because we prioritize small-batch manufacturing and mindful production, shipping timelines depend on the specific garment you order. Each product page lists its production model so you know exactly what to expect at checkout:
Dyed for You (Ships in 2 weeks):
To eliminate dye waste and prevent overproduction of unwanted colorways, these pieces are pre-sewn and individually dyed in natural plant dyes once your order is placed. Please allow up to two weeks for your garment to be dyed, washed, and prepped for shipment.
Ready to Ship (Ships in 1–3 business days):
These are fully completed garments waiting in our warehouse, ready to pack and head your way within 1 to 3 business days of placing your order.
Pre-Order (Ships in 4–6 weeks):
For our limited production runs, items are crafted specifically to order. Because these pieces are made just for you in small batches, please allow 4 to 6 weeks for production and shipping.
Please note: If your order includes a mix of Ready to Ship and Made-to-Order/Dyed for You items, your order will ship together once all items are completed. We suggest making separate orders for Ready to Ship products.
To check in on the status of pre-ordered and dyed-for-you items, we invite you to visit our Production Updates page which is located on the menu bar of our website's home page. Please know, we are not often able to check on the exact status of individual orders, as typically orders are shipped out together in bulk depending on the product(s) in the order. We update this page as soon as new information is received, typically once a week, and we will keep the updates time stamped. These shipping estimates may be subject to change on a week to week basis based on unprecedented delays in the pre-order process.
Our customer service team does not have any further timeline insight than what is outlined on this page. However, if you are in need of an address change, or further assistance on your order please email hello@rudyjude.com.
Domestic (United States)
We offer a flat rate shipping fee of $12 for all domestic orders. Our primary carrier is UPS. If you provide a USPS address, please note that tracking updates may be delayed by a few days due to less frequent USPS pickups and drop-offs.
International
All international orders ship at a flat rate of $40 via DHL Express. The ship-to recipient is responsible for any customs duties or taxes that may apply. Unfortunately, we cannot mark packages as “gift” or “no commercial value.”
Because customs fees vary by country, we are unable to provide estimates in advance. For more details, we recommend contacting your local customs office directly. Please note that all international orders are considered final sale once shipped and are not eligible for refund or exchange.
Rudy Jude is not responsible for lost or stolen packages! We can not reroute any packages once shipped. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered, we are unable to obtain additional information from our partner carriers or process claims!
Exchanges: At this time, exchanges are limited and highly dependent on availability. We cannot guarantee ahead of time that an exchange will be available. (no fees + return shipping covered by RJ)
Returns to store credit: Request a return to store credit up to 14 days after delivery (no fees + return shipping covered by RJ + extra 10% credit back!). Once this refund method has been selected and processed, it is considered final and cannot be reversed.
Returns to original payment: Request a return to the original payment method up to 7 days after delivery (fees due: cost of return shipping label + 10% restocking fee is deducted from your refund). After the return has been marked delivered, please allow 10-12 business days for your return/refund to be processed.
*All sale items, custom inseam, undergarments, and international orders are FINAL SALE and are not eligible for exchange, return, or store credit.
* All returns MUST be submitted and APPROVED through the return portal. Please know we are NOT responsible for unauthorized returns outside of our return label provided.
* All returned/exchanged items must be unworn, unwashed, and undamaged. We reserve the right to deny a return outside of our stated guidelines.
* All returns/exchanges must be shipped within 6 days of receiving the return label.
To request a return/exchange, please visit: HERE
Once your return has arrived to our warehouse or store, please allow 7-10 business days for your refund to be processed.
In Store Returns must be shipped at the customers expense to our store address. Please reach out to hello@rudyjude.com to request a return.
Restocks:
We try our best to restock popular items as soon as possible. This is not always possible due to limits on fabric or dye. We do aim to add small restocks comprised of extra garments from our pre-order batch / items that have been returned to us unworn with tags still on them. These items are restocked via our "ready to ship" tabs online. We highly recommend being subscribed to our newsletter and SMS updates to stay in the loop on restocks coming to "ready to ship."
Our launches are typical on Mondays or Fridays at 8pm EST. Our team is available for questions via social media and email throughout the day of the launch. We will do our best to give you as much information as we have.
Please remember that we try to continuously release product throughout the year, we trickle out product to give more people the opportunity to purchase the things that they want without having to invest in a whole season’s worth in one lump haul. We’re excited to be able to do this but it is a complicated process so please bear with us as we grow and make these launch and restock systems seamless.
For more questions please email us at hello@rudyjude.com and we will be happy to help!