Shipping & Returns

When will my order ship?

Orders are processed and shipped from our office in Los Angeles, typically  2 weeks after being placed. Please note due to Covid-19, it may take longer to fulfill your order as we navigate unforeseen delays and ensure the health and safety of our team. Thank you for your patience and understanding. For additional shipping assistance please write to: hello@rudyjude.com

 

United States: We're so excited to offer FREE UPS shipping in the continental U.S. ! We are currently unable to ship to P.O. Boxes.  


International:
We offer a $20 flat rate for all international orders. Orders will be shipped through DHL Express. For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.  

Rudy Jude is not responsible for lost or stolen packages. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers.

  

Returns:

We offer FREE full refunds on unworn and undamaged items requested within 7 days of receiving your item, for returns between the 7-14 day window we offer store credit ONLY and request that the purchaser pay for the return label. Returns must be shipped within 5 days of receiving the label. 

To request a return please submit HERE 

Once your return has been shipped please notify us at returns@rudyjude.com.

Returns may take up to 14 days to arrive at our facility and be inspected and processed but please note it may take up to 30 days for the refund to appear in your account. 

All sale items are final sale.

Exchanges:

Unfortunately with such high volumes we can not offer exchanges at this time. If you need a different size please request a return slip via returns@rudyjude.com and place a new order. We will give you a code for store credit. If your new size is unavailable please hit the Back in Stock button and we will notify you when there has been a restock.

 

Restocks: 

We try our best to restock popular items as soon as possible. This is not always possible due to limits on fabric or dye. We will do silent restocks throughout the season of items that have been returned to us unworn with tags still on them. If you would like to be notified when these items come through please hit the Notify Me when Available button on the product page. 

We announce our full restocks on social media between 3 and 5 days of the actual launch. Our launches are typical on Mondays or Fridays at 8pm EST. Our team is available for questions via social media and email throughout the day of the launch. We will do our best to give you as much information as we have.

Please remember that we try to continuously release product throughout the year, we trickle our product to give more people the opportunity to purchase the things that they want without having to invest in a whole season’s worth in one lump haul. We’re excited to be able to do this but it is a complicated process so please bear with us as we grow and make these launch and restock systems seamless. 


For more questions please email us at hello@rudyjude.com and we will be happy to help!