Shipping & Returns

When will my order ship?

Rudy Jude is primarily pre-order based, which means we require a minimum of approximately 4-6 weeks before orders ship. Our garments are hand sewn and dyed, all in Los Angeles, CA. To check in on the status of pre-ordered items, we invite you to visit our Production Updates page which is located on the menu bar of our website's home page. Please know, we are not often able to check on the exact status of individual orders, as typically orders are shipped out together in bulk depending on the product(s) in the order. We update this page as soon as new information is received, typically once a week, and we will keep the updates time stamped. These shipping estimates may be subject to change on a week to week basis based on unprecedented delays in the pre-order process. 

Our customer service team does not have any further timeline insight than what is outlined on this page. However, if you are in need of an address change, or further assistance on your order please email hello@rudyjude.com.

We do offer some items as "ready to ship" and you can find these specifically categorized on our website under the "ready to ship" tabs. To be in the loop on items arriving to ready to ship, we highly recommend being subscribed to our newsletter/SMS updates. 

United States: We're so excited to offer free shipping in the continental U.S. Please note our main carrier is UPS. Providing a USPS address may result in your tracking lagging a few days after the label is printed, as our USPS pick ups/drop offs are less frequent.

International: We offer a $20 flat rate for all international orders. Orders will be shipped through DHL Express. For all orders shipping outside of the US the ship-to recipient will be responsible for any taxes or customs duties incurred. Unfortunately, we are unable to mark merchandise as "gift" or "no commercial value". Please note we are unable to estimate the total amount of taxes or duties that may be due at time of delivery. For questions regarding customs fees we suggest contacting your local government. All international orders are considered final sale once shipped and are therefore ineligible for refund or exchange.  

Rudy Jude is not responsible for lost or stolen packages! We can not reroute any packages once shipped. Please submit a safe address and communicate with your carriers about deliveries. Once the package shows as delivered we are unable to obtain additional information from our partner carriers or process claims!

Exchanges: At this time, exchanges are limited, and highly dependent on availability. We cannot guarantee ahead of time that an exchange will be available. (no fees + return shipping covered by RJ)

Returns to store credit: Request a return to store credit up to 14 days after delivery (no fees + return shipping covered by RJ + extra 10% credit back!)

Returns to original payment: Request a return to the original payment method up to 7 days after delivery (fees due: cost of return shipping label + 10% restocking fee is deducted from your refund).  After return has been marked delivered, please allow 10-12 business days for your return/refund to be processed.

*All sale items, undergarments and international orders are FINAL SALE and are not eligible for exchange, return or store credit. 

* All Return MUST be submitted and APPROVED through the return portal. Please know we are NOT responsible for unauthorized returns outside of our return label provided. 

* All Returned/exchanges items must be unworn, unwashed and undamaged. We reserve the right deny a return outside of our stated guidelines.

All returns/exchanges must be shipped within 6 days of receiving the return label.

To request a return/exchange please visit: HERE

Once your return has arrived to our warehouse or store, please allow 7-10 business days for your refund to be processed. 

In Store Returns must be shipped at the customers expense to our store address. Please reach out to hello@rudyjude.com to request a return. 

Restocks: 

We try our best to restock popular items as soon as possible. This is not always possible due to limits on fabric or dye. We do aim to add small restocks comprised of extra garments from our pre-order batch / items that have been returned to us unworn with tags still on them. These items are restocked via our "ready to ship" tabs online. We highly recommend being subscribed to our newsletter and SMS updates to stay in the loop on restocks coming to "ready to ship."

Our launches are typical on Mondays or Fridays at 8pm EST. Our team is available for questions via social media and email throughout the day of the launch. We will do our best to give you as much information as we have.

Please remember that we try to continuously release product throughout the year, we trickle out product to give more people the opportunity to purchase the things that they want without having to invest in a whole season’s worth in one lump haul. We’re excited to be able to do this but it is a complicated process so please bear with us as we grow and make these launch and restock systems seamless. 

For more questions please email us at hello@rudyjude.com and we will be happy to help!